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Why do Chatbots Fail? →
The idea of automating and scaling one-to-one conversations using technology appeals to lots of brands and services out there. In this process, designers play an important role at defining how each conversation is scripted and the behaviors users can expect when interacting with bots.
But, despite the best of our intentions, sometimes chatbots fail to deliver user experiences that are as seamless, delightful and efficient as we envisioned them to be.
What is going on?
Here are a few common reasons for chatbots to fail.
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