Read the headlines and you’ll find that chatbots are en vogue right now — everyone wants one! But despite being popular for brands and businesses, consumers are just now getting accustomed to the new conversational medium. Bot makers must treat users with care so they aren’t scared off.
An important part of the chatbot design process is to account for chatbot UX. While maintaining a bot’s functions is necessary, it means little if chatbot UX design is poor. Below are chatbot UX tips to ensure your bot is fun, inviting and easy to use for new and veteran users.